Help

If you run into trouble (page stuck, things aren’t updating/saving, or an error message), try these steps.

1. Refresh the page.
   On mobile, drag down from the top of the screen. On desktop, try Ctrl+F5. Sometimes a session has timed out and it’s not obvious—refreshing will trigger an automatic re-login.
2. Close the browser and re-open.
   When we update the site, it can invalidate existing sessions and trigger temporary errors (e.g. ViewState errors).
3. Log out and log back in. This will create a new session and ensures necessary session variables are set.
4. Clear your browser cache.
   This forces your browser to download the newest files (scripts/styles) instead of using older cached copies, which may be out-of-date or corrupt.
5. Clear qFIT cookies (optional).
   This usually isn’t needed, but could potentially help. You will lose any Options you had set (e.g.Checklist filters).
6. Try Incognito / Private Browsing.
   This runs with a clean cookie/cache state without permanently changing your normal browser profile.
7. Try a different browser or device.
   This helps rule out a browser-specific setting, extension, or cached file causing the issue.
8. Contact us.
   Please use the Contact Us  page and include what you were doing and any error text you saw.