Help & Troubleshooting

If you run into trouble (page stuck, things aren't updating/saving, or an error message), try these steps in order.

1. Refresh the page.
   On mobile, drag down from the top of the screen. On desktop, try Ctrl + F5. Sometimes a session has timed out and it's not obvious — refreshing will trigger an automatic re-login.
2. Close the browser and re-open.
   When we update the site, it can invalidate existing sessions and trigger temporary errors (e.g. ViewState errors).
3. Log out and log back in.
   This creates a fresh session and ensures all required session variables are set correctly.
   Logout
4. Clear your browser cache.
   This forces your browser to download the newest files (scripts/styles) instead of using older cached copies, which may be out-of-date or corrupt.
5. Clear qFIT cookies (optional).
   This usually isn't needed, but could potentially help. You will lose any Options you had set (e.g. Checklist filters). You will not be signed out.
6. Try Incognito / Private Browsing.
   This runs with a clean cookie/cache state without permanently changing your normal browser profile.
7. Try a different browser or device.
   This helps rule out a browser-specific setting, extension, or cached file causing the issue.
8. Not receiving notifications?
   If you subscribed to push notifications but they've stopped arriving, open Notifications, click Unsubscribe, then click Enable Notifications to re-subscribe.
9. Contact us.
   Please use the Contact Us page and include what you were doing and any error text you saw.

Walkthroughs

New to qFIT? Take a guided tour of how everything fits together.